1. What makes Seco Support a bespoke support provider?  

Seco believes in a personalised, humanistic approach, with our model allowing us to design services specifically for the person which are underpinned by a relationship-guided approach. There is no ‘one size fits all’ design to our services. People we support are individuals, and as such are treated that way. 

2. What makes Seco Support different from other complex support providers?

Seco Support takes a person-centred approach, meaning that we put the person being supported at the centre of all support planning and decision-making. This approach ensures that everyone’s unique needs, preferences and goals are considered when designing the support plan.

3. What makes Seco Support an experienced supported living company?

Seco Support have over 100 years of experience in the health and social care sector across the Senior Management team. Our highly trained and knowledgeable staff, their person-centred approach to care, and our collaborative approach with other health care professionals means Seco is considered a highly experienced complex support provider for people with learning disabilities, autism and behaviours that challenge.

4. How do you involve the person being supported and their families?

We recognize the importance of loved ones of the person being supported and the person self, and therefore take a collaborative approach, involving all parties in the support planning process to ensure it reflects the person being supported’s needs, wants and goals. Regular communication keeps the family and loved ones up-to-date, as well as scheduling frequent meetings and obtaining feedback from questionnaires.

5. How do you keep my loved one safe?

Seco Support’s proactive and personalised approach to care, combined with their experience and well-trained staff, helps to ensure the person we are supporting remains safe and secure at all times. Such measures include: comprehensive risk assessments to identify any potential hazards or risks; providing the support team with ongoing training and support to ensure they are equipped to handle any safety concerns; utilizing technology such as CareRealm to mitigate risks and ensure prompt responses in emergencies, and; regularly reviewing and updating support plans to ensure they remain relevant and effective in keeping the person being supported safe.  

6. How do you empower independence in the person being supported?

Seco Support aims to empower the person being supported to live as independently as possible while providing the necessary support and assistance to enable them to do so. We encourage the person to make their own choices, take control of their lives and achieve their goals, by making their goals our own. 

7. How do I know if I or a loved one is eligible for support?

If you or a loved one have a diagnosis of a learning disability, autism or display behaviours that challenge and require 24 hours support, then you could be eligible to be supported by Seco Support.

8. How can I apply for Seco Support supported living services? 

You can send a referral to us using the form on the website, or ring us on 01752 393438.