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Employee Assistance Scheme – a How-To Guide

What is an Employee Assistance Programme (EAP)?
An EAP is a confidential employee benefit designed to help you deal with personal and professional problems that could be affecting your home life or work life, health, and general well-being.

Our EAP service provides a complete support network that offers expert advice and compassionate guidance 24/7, covering a wide range of issues. We strongly believe in providing an EAP service that offers not only reactive support when someone needs it but also proactive and preventative support to deliver the best possible outcomes.

With Health Assured there really is a better way


Balancing everyday life with the requirements of work and home can create pressures for all of us. Work is a large part of people’s lives. With increasing working hours as well as technological developments to support remote working, it is vital to ensure that there is a productive, healthy environment that is conducive to a healthy lifestyle.

Services Available

•      Life support: Access to counselling for emotional problems and a pathway to structured therapy sessions (employees only) at your convenience.
•      Legal information: For issues that cause anxiety or distress including debt management, consumer, property or neighbour disputes (employees only). 
•      Bereavement support: Health Assured offers qualified and experienced counsellors who can help with grief plus legal advisors to help with related legal matters.
•      Medical information: Qualified nurses are on hand to offer support on a range of medical or health-related issues offering practical information and advice. 
•      Online CBT: We recognise the value of self-help tools in dealing with a range of issues, which is why we have a range of CBT self-help modules, informative fact sheets and invaluable advice videos from leading qualified counsellors.

Helpline services available
Health Assured also offers support for you and your immediate family members*, 24 hours a day, 7 days a week, 365 days a year by calling 0800 028 0199.

*Health Assured define immediate family members as spouse/partners and children aged 16 to 24 in full-time education, living in the same household.

Introducing the My Healthy Advantage smartphone app
In addition to the EAP, we are excited to offer you all access to My Healthy Advantage, Health Assured’s comprehensive health and wellbeing app. 



Through My Healthy Advantage, you will have access to a range of features, all aimed at improving your health and wellbeing. These include:

•      Live chat and support
•      Personalised news feed
•      Weekly mood tracker
•      Four-week plans
•      Mini health checks 
•      Breathing techniques 

Available for iOS and Android devices, you can access My Healthy Advantage with the login credentials found on your staff emails.

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Contact Us to find out more

Make an enquiry and a member of our friendly team can talk you through our Support Living service. 

Learn more about our model

Our Model is made up of six key areas that deliver person-centric, relationship-guided support.